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At UPS, we take a holistic approach to meeting customer commitments as efficiently as possible. We expect our people to perform at a high level around the clock, and we want our vehicles to do the same. So we apply practical innovation, using technology known as telematics, to measure how vehicles and drivers perform on more than 200 different variables.

Our proprietary telematics system helps us achieve numerous operational objectives that matter to sustainability, including the following:

  • Optimizing routing: Telematics enables our route planners to minimize miles driven, reduce time spent idling at stoplights, avoid congested streets, backtrack as little as possible, and combine multiple pickups and deliveries with a single stop.

  • Higher miles per gallon: Telematics enables our drivers to see their relative MPG performance combined with actionable data about how to improve it.

  • Timely maintenance: The most sustainable way to perform vehicle maintenance is to do it just before parts or fluids need to be replaced. With telematics, we’re getting closer to that moment all the time.

  • Safety: Few things are more sustainable than safety. We use telematics data to help us keep safety a priority while on the road and on the job, such as monitoring use of safety belts and the closure of bulkhead doors.

In 2012, we reached 96 percent completion of our targeted telematics implementation for our U.S. Domestic Package segment, totaling more than 74,800 vehicles. We made rapid progress with telematics in our Supply Chain & Freight segment as well, both in implementation and changing driver behavior based on telematics data. And we began taking telematics overseas in our International segment. For more information on these topics, see Ground Fleet Efficiencies.

Along with optimizing our conventional ground fleet, we’re running a “rolling laboratory” of alternative fuel/advanced technology vehicles. At the end of 2012, we had 2,688 of these vehicles on the road, working in ten countries under actual operating conditions, so we can see precisely how well they perform measured by cost, fuel use, and emissions. This is one of many examples of UPS using its size and strength to help society develop sustainability solutions for the future. In 2012, the UPS non-conventional fleet reached 295 million miles driven in actual service, starting from the baseline year of 2000. More information is provided in Ground Fleet Efficiencies.

A tune-up for your car starts with downloading data from sensors in the engine and transmission. We gather this information for 80,000 vehicles – every business day.


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UPS’s proprietary telematics system gathers data on more than 200 performance variables for vehicles and drivers, to help reduce the miles we drive per package we handle.


Telematics data enables more sustainable maintenance programs and more efficient use of vehicles and fuels while meeting commitments to customers.


UPS had 2,688 alternative fuel/advanced technology vehicles in operation in ten countries at the end of 2012.