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This Report focuses on data for 2012, often accompanied by equivalent data from one or more prior years for context. For Key Performance Indicators (KPIs), we present data for up to four previous years (see Key Performance Indicators). We provide a complete GRI content index in Appendix F

Unless otherwise noted, the data we provided in this Report is directly comparable to information in past Reports, both in structure and in detail. We have not restated information from prior years, however we have recalculated our 2010 and 2011 Scope 2 GHG emissions using updated emission factors enabling the ability to better compare results over time. 

The Report is organized and presented according to the G3.1 GRI framework established by the Global Reporting Initiative (GRI)—the most widely used sustainability reporting framework, with guidelines setting out the principles and indicators that organizations can use to measure their economic, environmental and social performance. While fulfilling the requirements of GRI, we also present substantial additional information not specified by GRI, such as statements contributed by outside stakeholders and infographics showing important relationships. 

GRI’s framework includes levels (A, B or C) for sustainability reports to indicate how completely the guidelines were applied. Reporters can self-assign their Application Level or receive an Application Level from GRI (“Statement—GRI Application Level Check”). In either case, a plus sign (+) with the Application Level indicates that the reporting organization has submitted its Report for third-party assurance of the Application Level. UPS submits its Corporate Sustainability Reports to GRI for the Application Level Check and to Deloitte & Touche LLP (“Deloitte”) for third-party assurance. GRI’s Statement concerning this Report is in "GRI Application Level Check". As in 2011, the Application Level assigned to this Report by GRI, and assured by Deloitte, is an A+. 


Scope and Boundary

We define the boundary for this report based on the operational control method (as defined by the GHG Protocol). We provide information on our environmental and social performance from a number of different perspectives that we believe are useful to our stakeholders: 

• We provide comprehensive enterprise data on fuel use and emissions for our entire global operations, including both direct and indirect emissions sources (CO2e Scope 1, 2 and 3), to the extent of our report scope and boundary as disclosed in Appendix B of this Report. 
• We break out certain data for our U.S. Domestic Package segment because it is our largest business segment. 
• We break out certain data for our Supply Chain & Freight segment, because it is our fastest-growing business segment. 
• We break out certain data for UPS Airlines because it is our most energy-intensive mode of transport and constitutes the largest source of greenhouse gas emissions in our global logistics network. 
• We provide compliance data that relate to U.S. law and regulation. 
• We report employment and philanthropic data on a global basis, except for United Way contributions that are made in North America only (Canada, Mexico, Puerto Rico, and the U.S.). 


Assurance Policy

We believe that independent outside assurance is vital to the credibility and transparency of sustainability reporting and performance for all companies, which in turn helps promote the cause of sustainability more widely. We therefore conduct our assurance policy to include the following steps: 

• We engage Deloitte & Touche LLP to assure this entire Corporate Sustainability Report. Deloitte & Touche LLP’s Assurance Report statement is in "Independent Accountant's Report". 
• We engage Deloitte & Touche LLP to assure our global Statement of Greenhouse Gas Emissions. Their statement regarding this assurance is included in Appendix B, Independent Accounts' Examination Report. 
• We engage Société Générale de Surveillance (SGS) to verify our global Statement of Greenhouse Gas Emissions. Their statement regarding this assurance is Appendix C.

Third-Party Assurance and Verification

UPS secures third-party assurance for the contents of the Corporate Sustainability Report, specifically including both assurance and verification of greenhouse gas disclosures. The independent organization providing the assurance is Deloitte & Touche LLP. The independent organization providing verification of our greenhouse gas disclosures is Société Générale de Surveillance (SGS). 

We engaged Deloitte & Touche LLP to conduct an examination, in accordance with attestation standards established by the American Institute of Certified Public Accountants, which includes AT Section 101, Attest Engagements, to provide a reasonable level of assurance on our Statement of Greenhouse Gas emissions for the year ended December 31, 2011 and 2012. 

We also engaged Deloitte & Touche LLP to conduct a review, in accordance with attestation standards established by the American Institute of Certified Public Accountants, which includes AT Section 101, Attest Engagements, to provide a limited level of assurance on our 2012 Corporate Sustainability Report. Deloitte & Touche LLP’s assurance statements are in the "Independent Accountants' Review Report" and the "Independent Accounts' Examination Report", respectively.

We engaged SGS to conduct a verification, in accordance with ISO 14064-3, to provide a reasonable level of assurance on our Statement of Greenhouse Gas emissions for the year ended December 31, 2012. The verification statement is in Appendix C.

GRI Indicators 

Disclosures on GRI performance indicators are marked with brown circles near the titles of chapters and their subsections. Global Reporting Initiative (GRI) performance indicators are important because they support transparent and comparable disclosures about sustainability. GRI’s comprehensive framework for sustainability reporting includes 81 performance indicators across the areas of economic, environmental and social sustainability. UPS has voluntarily followed GRI reporting guidelines since 2003. This includes 17 “supplemental” performance indicators for the transportation and logistics industry. In Appendix F, we provide a convenient index to our disclosures for all GRI indicators (see Appendix F).

Contact Us

We invite readers to send us comments or questions regarding the Report to pr@ups.com. You can also reach us by mail:

UPS
Attention: Sustainability Report Editor
55 Glenlake Parkway N.E.
Atlanta, Georgia 30328