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To aid the decision-makers in our sustainability governance system, we manage sustainability performance using hundreds of quantitative measures throughout our global enterprise. Some are highly detailed and individualized, such as metrics for vehicles and drivers related to fuel efficiency. Others are highly aggregated, such as those used to assess our carbon footprint or the emissions for our entire airline. Our management uses these quantitative measures to evaluate progress of existing programs and priorities and to identify new opportunities for increasing our sustainability performance. 

We have identified 16 performance measurements that we consider Key Performance Indicators (KPIs) for the sustainability of our business. We do not include financial measures in this Report, as they are presented in detail in the UPS Annual Report. 

With few exceptions, we use generally accepted or industrystandard metrics and measurement protocols so that our reported results will be directly comparable across our industry and with other companies outside our industry. In some cases, industry standards have not yet been established. The exceptions arise due to contextual circumstances, which are explained whenever the relevant metrics are presented in this Report. In some cases, we provide both absolute and normalized results. This is because carbon intensity (per-unit fuel use and emissions at a given level of economic activity) may be as relevant or more relevant than absolute carbon footprint (actual fuel use and emissions regardless of the associated level of economic activity). We provide additional explanation of carbon intensity in "Supply Chain Transparency and Scope 3 Reporting".

Most of our environmental KPIs correspond to GRI performance indicators. In many cases we provide global enterprise data as well as breakouts for our largest reportable business segment (U.S. Domestic Package) and our largest emissions source (UPS Airlines). 

The table in the "Key Performance Indicators" section summarizes all Key Performance Indicators (KPIs) presented in this Report. Data for all these KPIs were presented in our previous Reports. We discuss individual KPIs in the relevant sections of this Report where they appear.

Transportation Intensity Index (more) 

All U.S. Operations and Global Airlines 
The Transportation Index sums our transportationrelated Scope 1 and 2 emissions in the United States (from our U.S. Domestic Package segment and the U.S. operations of our Supply Chain & Freight segment) and in our global air operations (UPS Airlines).
Units

% reduction
U.S. Package:
lbs CO2e/package
Global Airlines:
lbs CO2e/ATM
U.S. Freight:
lbs CO2e/lbs freight
KPIs-1.jpg
Result

Result exceeds target of 10% reduction compared to 2007 baseline
Energy Consumption – Normalized (more)

U.S. Domestic Package 
Energy consumption (U.S.) includes stationary sources of energy and mobile sources of energy (gasoline, diesel, Jet A, and compressed natural gas).


Units

GJ/1,000 packages

GJ/US$1,000 of revenue
KPIs-2.jpg
Result

Further reduction in energy intensity (consumption normalized to packages and revenue)
Gallons of Fuel per Ground Package (more) 
U.S. Domestic Package 
Fuel consumption (U.S.) includes gasoline, diesel, compressed natural gas, fuel for rail services divided by total United States ground and air volume moved on ground.


Units

gal. fuel/package
KPIs-3.jpg
Result

Less fuel per package
CO2e Emissions – Normalized (more)

U.S. Domestic Package 
GHG emissions (U.S.) calculated using GHG Protocol – Scope 1 and Scope 2. Includes stationary sources of energy (electricity, natural gas, propane, and heating oil) and mobile sources of energy (gasoline, diesel, Jet-A, compressed natural gas).
Units

mt/1,000 packages

mt/US$100,000 of revenue
KPIs-4.jpg
Result

Further reduction in emissions intensity (emissions normalized to packages and revenue)
Alternative Fuel & Advanced Technology 

Miles Driven (more)
Global Operations Alternative fuel and advanced technology vehicles include: compressed natural gas (CNG), propane, liquefied natural gas (LNG), liquefied petroleum gas (LPG), diesel hybrid electric, gasoline hybrid electric, diesel hybrid hydraulic and full electric vehicles.
Units

cumulative miles driven since 2000
KPIs-5.jpg
Result

Revised 2017 goal to 1 billion, up from 400 million
Aircraft Emissions per Payload Capacity 

UPS Airlines – Global Operations 
Total emissions of HC, CO, and NOX in kgs from aircraft takeoffs and landings below 3,000 feet of altitude divided by the sum of maximum structural payload capacity (in thousands of kgs) weighted by annual aircraft cycles.

Units

emissions/ payload capacity
KPIs-6.jpg
Result

2016 emissions goal achieved again in 2012
Aviation Gallons Burned/100 Available Ton Miles 

UPS Airlines – Global Operations 
Gallons of jet fuel consumed for every 100 tons of capacity transported one nautical mile.




Units

gal. fuel/100 ATM
KPIs-7.jpg
Result

Reduction in fuel intensity despite market contraction that reduced long-haul flights
CO2 Pounds per Available Ton Mile (more)

UPS Airlines – Global Operations
Pounds of CO2 emitted for every ton of capacity transported one nautical mile.




Units

lbs CO2/ATM
KPIs-8.jpg
Result

Reduction in emissions intensity despite market contraction that reduced long-haul flights
Water Consumption – Normalized (more) 

U.S. Domestic Package 
Water consumption (U.S.) includes all facility related water and water used to wash vehicles – expressed in cubic meters.



Units

m3/1,000 packages
m3/US$1,000 of revenue
KPIs-9.jpg
Result

5% decline in water usage in our largest business segment
Penalties as a % of Total Environmental Inspections (more)

U.S. Domestic Package, U.S. Supply Chain & Freight 
Environment related fines paid (U.S.) as a percent of total environment related agency inspections.



Units

penalty % U.S. DP
penalty % U.S. SC&F
KPIs-10.jpg
Result

Total environmental penalties remain low
Number of Reportable Spills (more) 

U.S. Domestic Package, U.S. Supply Chain & Freight 
Spills that meet criteria of being federal or state reportable.




Units

spills U.S. DP
spills U.S. SC&F
KPIs-11.jpg
Result

Number of spills up slightly, but spill volume down 14%
Full-Time Employee Retention Rate 

Global Operations 
Percent of all full-time employees that stay with our company annually.




Units

% retention
KPIs-12.jpg
Result

Employee retention exceeds 2016 goal
Employer of Choice Index 

Global Operations 
A subset of 20 questions from the Employee Opinion Survey that assess employees’ opinions of how UPS attracts, retains, -- and motivates employees.


Units

%
KPIs-13.jpg
Result

Employer of Choice Index improves
Lost Time Injury Frequency 

Global Operations 
Injury cases involving days away from work. This number represents the number of occurrences per 200,000 hours worked.



Units

injuries/200,000 hours
KPIs-14.jpg
Result

Lost Time Injuries continue 4-year decline
Auto Accident Frequency 

Global Operations 
Total number of vehicular accidents (regardless of severity) per 100,000 driver hours.




Units

accidents/100,000 hours
KPIs-15.jpg
Result

Auto accident frequency down 18% since 2009
Total Charitable Contributions (more

Global Operations 
Includes charitable contributions and sponsorships, corporate grants, in-kind services, internal scholarship programs, local grants, United Way corporate contributions, and United Way employee/retiree contributions

Units

donation amount in US$
KPIs-16.jpg
Result

Charitable contributions up in 2012
* Recalculated, see Report Parameter
** 2017 goal
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