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Successes and Shortcomings 

Our most notable success in the marketplace in 2012 was fulfilling the demanding expectations associated with being the Official Logistics and Express Delivery Supporter for the London 2012 Olympic and Paralympic Games. For more information, see the "Marketplace" section of this Report and our Corporate Sustainability Report for 2011 ( 

We fell short of our expectations to engage more extensively with Tier 1 and Tier 2 suppliers regarding sustainability, particularly in the area of selecting key suppliers based more extensively on their sustainability programs and performance. 

Work in Progress 

In 2013, we plan to train all non-union employees on our new Information Use and Privacy Manual. We are also engaging in public policy advocacy regarding privacy law and regulation.